Due to persistent losses, the merchant has decided to clear out inventory at a loss. Susie Crowe is currently operating on a clearance sale model, while still offering basic returns and refunds for eligible orders to protect consumers’ legitimate rights.

🔁 I. Return Policy

Return Application Period: Within 30 days of receipt.
Orders placed after 30 days will not be eligible for return.
Goods must be in their original condition (unobtrusive use, no damage, or missing accessories).
Clearance items may have some return restrictions; please refer to the actual order details.

💳 II. Refund Policy
Refunds will be initiated after return approval.
Refund Arrival Time: Approximately 3 business days (3 days).
Refunds will be returned to your original payment account.
Different banks or payment platforms may experience additional processing delays.

📦 III. Return Process
Contact customer service to apply for a return.
Provide order information and a description of the problem.
After receiving return approval, follow the instructions to return the goods.
The warehouse will process the refund after confirmation.

⚠️ IV. Notes
Packages returned without approval may not be accepted.
Due to the nature of clearance sales, some items may not be eligible for returns or may only be eligible for partial refunds.
Shipping policy is subject to the specific order details.

📍 Contact Us
Company Name: Susie Crowe
Email: susie.crowe@tapertrove.shop
Phone: 864-630-8810
Address: 18 Atwood St, Greenville, SC 29601

🤍 Friendly Reminder

We are committed to maintaining transparent and fair after-sales service standards during clearance sales. Please feel free to contact our customer support team with any questions.